FAQ
Welcome to the FAQ section of Lush Carry. Here we have answers to some of the most common questions we get so you can find what you need quickly and easily.
GENERAL
Q: What is Lush Carry?
A: Lush Carry is your online store for all your handbag and accessory needs. We have everything from cute clutches to big totes to elevate your style and match your wardrobe.
Q: How do I contact Lush Carry customer service?
A: You may reach us by email at support@lushcarry.store or by visiting the "Contact Us" page. We’re here to help.
ORDERING AND SHIPPING
Q: How do I place an order with Lush Carry?
A: Browse our site, add what you want to buy and checkout. Proceed with the order by following the instructions.
Q: When will my order ship?
A: Orders ship in 7 to 15 business days (Monday to Friday).
Handling time is 1 to 3 business days (Monday to Friday).
Estimated delivery is 8-18 business days
Order cut-off time will be 4:00 PM. Time zone: (GMT-05:00) Eastern Standard Time.
Q: What is shipping?
A: We offer flat $9 USD Standard shipping on all orders within the United States. This ensures a consistent and straightforward shipping cost for qualifying orders.
Q: Can I track my order?
A: Yes! You can track your order on our “Track Your Order” page where you’ll find all your order tracking info.
Q: What payment methods do you accept?
A: We accept:
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PayPal
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Venmo
RETURNS AND EXCHANGES
Q: What is Lush Carry’s return policy?
A: We have a no hassle return policy. Within 30 days after receiving your order, you can return any item if you're not satisfied. Check out our return policy here Lush Carry | Return Policy.
Q: How do I start a return or exchange?
A: To start a return or exchange please contact our customer support team through the “Contact Us” page or email support@lushcarry.store.
NEED MORE HELP?
If you have more questions or need help, hit us up. Thanks for shopping with Lush Carry!
For More Information:
Business Name: Lush Carry
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (970) 258-6024
Business Email: support@lushcarry.store
Business Address: 1633 Webster St No 125, League City, TX 77573, USA