Return policy

Last Updated: April 16, 2025

At Lush Carry, we want you to love your purchase. If you need to return an item, please follow the instructions below:

Return Rules Summary

  • Returns accepted within 30 days of delivery

  • Customer pays for return shipping

  • No restocking fees

  • No final sale items

Return Policy for US

Do We Accept Returns?

Yes, as long as the products fulfill the requirements listed below, we accept returns for both defective and non-defective items.

Condition of Items

  • Items must be new and unworn.

  • Items must be returned in original packaging with all tags and accessories included.

Exchanges

We do not accept exchanges. If you want to receive a different product, please return the original and place a new order.

Return Period

Returns are accepted within 30 days after delivery.

How to Return an Item

  1. Contact Us:

    1. Email: Provide the reason for the return along with your order number to support@lushcarry.store.

    2. Live Chat: To start the return process, use the live chat option at the bottom of the left portion of our website.

  2. Get Return Authorization:

We will provide you with a Return Authorization Number and return instructions as soon as we receive your request.

  1. Return the Item:

Please return the items to us as instructed. Please note, unless the return is due to our error or defective product, you will be responsible for return shipping.

Return Eligibility

  • Unused and unopened products in original condition only.

  • Personalized or custom items are not returnable unless defective.

  • Check product description for any special return conditions.

Restocking Fee

There is No restocking fee.

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